If you want to grow your business, add chatbot to the key of the site. Think of all the messaging services you use everyday; This is the best way to communicate with many of us. According to eMarketer, 63 percent of the subscribers reviewed, he would prefer to return to the site they are visiting live chat.
And what makes sense: Being able to help your customers by answering real-time fire inquiries can not be determined, and chatbots can now communicate just as humanly to build a secure relationship between you and your customers. However. . . Is your chatfly able to do more?
In the meantime I’m on the web site and can not show you how it works, so I ask for a site chatbot. I’m carefully telling: Go to the menu, choose a password account, choose “settings” and widget options on the right.
But what if the bot, instead of telling me how to enable the settings, can only be done for me? And this is down.
Once the service level has become the norm, chatbots will change the user experience (UX) in a good way. Here’s how chatbots replace UX better.
Fixed onboarding customers
Chatbots can dramatically improve the above customer experience for companies offering products or services that come with learning curves.
Each user can not determine how to use your service, they will be able to chat with chatbot at any time to troubleshoot quickly. And the result will reduce the customer’s business.
For example, Heek is a chatbot that can build all websites for you to follow the user’s preferences.
Not only does chatbots allow you to troubleshoot problems for users, you will also be able to create users that record unrecognized features offered.
Many times the site has many choices that will be confused and only use some of the features available.
With chatbot, you can make your customers aware of all the great features you offer and how they can be used effectively. That ability will provide your customers with the maximum of your products.
Dig into transactions and back up products
You want to be perfect for users to buy from you. Users can browse your site but not exactly what you want; In that case, you can use chatbots to harm users to losses.
With chatbots, your customers do not want to surf your site and do not search for what you are looking for, or fill out a long form for the order.
A chatbot can communicate with customers in a clear and friendly way to determine what they want and recommend selected products to choose from. And he will not leave the conversation to complete the sequence as well.
1-800-Flowers is an example
It uses chatbot to take easy customer orders, request a choice flower and give a celebration of festivities and greetings to recipients.
Actually, 1-800-Flowers reports that 70 percent of orders come through new customer chatbot. When buying from your company is easy, your sales will go through the roof.
Add value from your service
If you can give more with your customers, you’ll be back to you again. You can use chatbots to solve problems reducing users and increasing the value of products or services in a variety of ways.
For example, chatbot under the Roof AI name, created for real estate agents, provides users with their own real estate agents who can share lists under options and budgets and can start selling without customers to make calls.
Another great example includes learning language app, Duolingo. Employer Duolingo asked the company to practice conversation conversations learned from its application, so that the company made a conversation booth that allowed users to try new skills.
If you want to grow your business, use chatbot to provide users with added value that will make life easier and keep you out of competition.